Back Office and Operations


Today, almost every company must address processes such as technical support, customer service, and other administrative tasks. These processes fall under the heading of back office and operations, and for many organizations, they account for a high percentage of overall operating costs. Those costs—combined with volatile global economic conditions and fierce competition for markets and business segments—are forcing companies to constantly improve back office and operations processes to better address their specific needs, reduce costs, and increase productivity and profitability.
Read More
Companies in a variety of industries are also facing specific challenges that require them to improve their back office and operations processes. These include
  • effectively supporting all business operations and back-office processes;
  • improving the performance of back-office processes in a way that maintains or reduces costs and increases return on investment (ROI);
  • maintaining the quality of general operational process to ensure that all operational information generated by various business areas (sales, finance, accounting, human resources, etc.) will be processed, maintained, protected, and communicated accurately and on time; and
  • encouraging productivity improvements and process integration throughout the organization.
Companies can overcome these obstacles by using software solutions designed specifically for back-office and operations processes. These include accounting systems, business process management (BPM) systems, enterprise incentive management (EIM) systems, financials systems, human resources (HR) systems, enterprise asset management (EAM) or computerized maintenance management system (CMMS) software, learning management systems (LMSs), regulatory and compliance systems, and project portfolio management (PPM) systems—all with specialized functionality for specific departments.

Related RFP Templates


Process Modelling, Security Management, Process Collaboration, Form Management, Workflo...

General CMMS Functionality, Maintenance Management, Integration, Human Resources, Finan...

Modeling and Strategic Analysis, Payee Database, Payee Sub-ledger, Compensation Plan Ad...

Related Software Evaluation Reports


Business process management (BPM) defines, enables, and manages the exchange of enterpr...

The EAM Software Evaluation Report is geared toward groups that need to analyze require...

TEC's new ERP for Manufacturing (SMB) evaluation model targets the software require...

Related White Papers

The talent gap and the technology divide are both widening, while global economic uncer...

Data truly is the lifeblood of any healthcare organization. By its very nature, healthc...

A new generation of industrial distributors is defying convention. Rather than buying i...

According to a Computer Economics survey, organizations that have fully or largely migr...

Cloud or software as a service (SaaS) solutions are maintained off-premises, providing ...

Related TEC Reports

Specialized human capital management (HCM) solutions in specific areas such as recruitm...

P.J. Jakovljevic takes an in-depth look at project- and people-based enterprise resourc...

As finance departments face increased expectations to play a strategic role in their en...

The midsize enterprise is not a uniform concept. It takes several forms that require di...

In his latest product note, TEC principal analyst P.J. Jakovljevic takes a look at Info...

Related Research Articles

To provide a bridge between cloud content management software and the business process ...

NetSuite acquired Bronto Software and will now be able to complement its cloud-based cu...

HP and Microsoft have tag-teamed to produce Microsoft Dynamics ERP and CRM solutions in...

Kenesto, a software start-up providing secure desktop-to-cloud engineering file sharing...

P.J. Jakovljevic looks at three recent IFS wins and how these companies decided to forg...