Back Office and Operations


Today, almost every company must address processes such as technical support, customer service, and other administrative tasks. These processes fall under the heading of back office and operations, and for many organizations, they account for a high percentage of overall operating costs. Those costs—combined with volatile global economic conditions and fierce competition for markets and business segments—are forcing companies to constantly improve back office and operations processes to better address their specific needs, reduce costs, and increase productivity and profitability.
Read More
Companies in a variety of industries are also facing specific challenges that require them to improve their back office and operations processes. These include
  • effectively supporting all business operations and back-office processes;
  • improving the performance of back-office processes in a way that maintains or reduces costs and increases return on investment (ROI);
  • maintaining the quality of general operational process to ensure that all operational information generated by various business areas (sales, finance, accounting, human resources, etc.) will be processed, maintained, protected, and communicated accurately and on time; and
  • encouraging productivity improvements and process integration throughout the organization.
Companies can overcome these obstacles by using software solutions designed specifically for back-office and operations processes. These include accounting systems, business process management (BPM) systems, enterprise incentive management (EIM) systems, financials systems, human resources (HR) systems, enterprise asset management (EAM) or computerized maintenance management system (CMMS) software, learning management systems (LMSs), regulatory and compliance systems, and project portfolio management (PPM) systems—all with specialized functionality for specific departments.

Related Companies

Related RFP Templates


Process Modelling, Security Management, Process Collaboration, Form Management, Workflo...

General CMMS Functionality, Maintenance Management, Integration, Human Resources, Finan...

Modeling and Strategic Analysis, Payee Database, Payee Sub-ledger, Compensation Plan Ad...

Related Software Evaluation Reports


Business process management (BPM) defines, enables, and manages the exchange of enterpr...

The EAM Software Evaluation Report is geared toward groups that need to analyze require...

TEC's new ERP for Manufacturing (SMB) evaluation model targets the software require...

Related White Papers

The cloud, or cloud computing, can mean many different things to different people. The ...

Selecting a learning management system (LMS) requires looking at key factors like a com...

If you are a growing midsize organization, chances are you are or will soon outgrow you...

This overview from HfS Research looks at what human resources and operational professio...

Regardless of your industry, the population of millennials—employees who reached workin...

Related TEC Reports

Zavanti CRM is now certified by TEC for online evaluation of customer relationship mana...

SAP Business Suite 4 SAP HANA (SAP S/4HANA), SAP's next-generation business suite, is b...

How can you trust that the ERP system the vendor is boasting about really does the job ...

UNIT4 Agresso ERP by UNIT4 is now certified by TEC in the enterprise resource planning ...

Midsize organizations find themselves in a unique position: they have surpassed smaller...

Related Research Articles

DOPAG, manufacturer of metering and mixing systems for single and multi-component poly...

Firstronic, a maker of electronic components for automotive, industrial, and medical in...

SciQuest and Transcepta have announced a partnership to automate and improve the qualit...

The new attune Fashion Suite is a set of pre-configured solutions deployable in the clo...

TEC's principal BI analyst Jorge Garcia delves into SAP’s recent release of SAP Busines...