Back Office and Operations


Today, almost every company must address processes such as technical support, customer service, and other administrative tasks. These processes fall under the heading of back office and operations, and for many organizations, they account for a high percentage of overall operating costs. Those costs—combined with volatile global economic conditions and fierce competition for markets and business segments—are forcing companies to constantly improve back office and operations processes to better address their specific needs, reduce costs, and increase productivity and profitability.
Read More
Companies in a variety of industries are also facing specific challenges that require them to improve their back office and operations processes. These include
  • effectively supporting all business operations and back-office processes;
  • improving the performance of back-office processes in a way that maintains or reduces costs and increases return on investment (ROI);
  • maintaining the quality of general operational process to ensure that all operational information generated by various business areas (sales, finance, accounting, human resources, etc.) will be processed, maintained, protected, and communicated accurately and on time; and
  • encouraging productivity improvements and process integration throughout the organization.
Companies can overcome these obstacles by using software solutions designed specifically for back-office and operations processes. These include accounting systems, business process management (BPM) systems, enterprise incentive management (EIM) systems, financials systems, human resources (HR) systems, enterprise asset management (EAM) or computerized maintenance management system (CMMS) software, learning management systems (LMSs), regulatory and compliance systems, and project portfolio management (PPM) systems—all with specialized functionality for specific departments.

Related Companies

Related RFP Templates


Process Modelling, Security Management, Process Collaboration, Form Management, Workflo...

General CMMS Functionality, Maintenance Management, Integration, Human Resources, Finan...

Modeling and Strategic Analysis, Payee Database, Payee Sub-ledger, Compensation Plan Ad...

Related Software Evaluation Reports


Business process management (BPM) defines, enables, and manages the exchange of enterpr...

The EAM Software Evaluation Report is geared toward groups that need to analyze require...

TEC's new ERP for Manufacturing (SMB) evaluation model targets the software require...

Related White Papers

Enterprises need greater transparency into the streams of data illuminating imminent ma...

As the pace of innovation accelerates, customer needs change and industries converge, m...

The T=14 protocol plays a part in smart cards—including health cards, identification ca...

The Forrester Wave report identifies the six most significant solution providers in the...

With the exploding adoption of software-as-a-service (SaaS) applications, enterprise in...

Related TEC Reports

Epicor Insights 2015 saw Epicor Software announce numerous developments, with many focu...

The right customer relationship management (CRM) software solution can be crucial to de...

At the recent Manhattan Momentum 2015 user conference, supply chain management (SCM) so...

Coupa Software, the pure cloud spend management software vendor, has done well for itse...

TEC principal analyst PJ Jakovljevic was debriefed on PowerPlex 2015, followed the Plex...

Related Research Articles

Salesforce.com has a leader in customer relationship management (CRM) software. To stre...

Infor hopes to develop its global commerce cloud platform with its recent acquisition o...

In this article, TEC principal analyst PJ Jakovljevic outlines how integrated marketing...

The financial management software Infor SunSystems, which serves predominantly small-to...

Assortment planning, replenishment services, increased inventory turns and visibility—t...