-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer care training uk:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
On November 12, Geac Computer unveiled its plan to turn its UK-based JBA Holdings acquisition into a new division, dubbed
Gear, that will focus on the midrange enterprise resource planning (ERP) applications market. (...)
Excerpt related to
customer care training uk:
On November 12, Geac Computer unveiled its plan to turn its UK-based JBA Holdings acquisition into a new division, dubbed
Gear, that will focus on...
Published:
1999-11-17
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Abstract:
The merging vendors, Sage/Best and ACCPAC, have understood that a broad, impeccably integrated, horizontal offering with
selected vertical enhancements, a nurturing resellers network in addition to providing well-attuned pricing and catering to
the evolving scalability and migration needs of customers th (...)
Excerpt related to
customer care training uk:
... America, announced that its parent company, UK-based The Sage ... are
under way for conducting regional training sessions as ... whenever a VAR refers a customer
to an ...
Published:
2004-06-10
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Abstract:
Lawson's continual investment in R&D delivers innovative products, often in advance of much larger competitors. Increasing
competition from larger vendors with significant resources, puts pressure on the company to go public within the next 12 months. (...)
Excerpt related to
customer care training uk:
Lawson's continual investment in R&D delivers innovative products, often in advance of much larger competitors. Increasing
competition from larger...
Published:
1999-02-01
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Abstract:
During last two years, Made2Manage had mobilized its resources to evolve from a vendor of traditional ERP software to a provider
of 'one-stop-shop' enterprise business applications. (...)
Excerpt related to
customer care training uk:
During last two years, Made2Manage had mobilized its resources to evolve from a vendor of traditional ERP software to a provider
of 'one-stop-shop...
Published:
2002-02-05
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Abstract:
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and
have the knowledge that any investments in their data, customizations, and training are fully protected should they later
need or want to move their solution on-premises. (...)
Excerpt related to
customer care training uk:
... that its parent company, the UK-based The Sage ... the value proposition
for the customer and provide ... Developer-specific training ensures that
ACCPAC's Development ...
Published:
2004-06-03
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Abstract:
Smaller manufacturing enterprises are often more comfortable dealing with a vendor of a size and corporate culture similar
to theirs. Examples of these markets can be e.g., fresh meats, dairy producers, Tier 2/3 automotive suppliers, etc. Some of
these thriving Boutique Vendors will actually be conglomer (...)
Excerpt related to
customer care training uk:
Smaller manufacturing enterprises are often more comfortable dealing with a vendor of a size and corporate culture similar
to theirs. Examples of ...
Published:
2003-07-18
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Abstract:
Notwithstanding moves from major vendors and value-added resellers, addressing the needs of small and medium businesses requires
significant changes within traditional business models. And although some of these changes can be trying, some seem to have
the formula for success. (...)
Excerpt related to
customer care training uk:
Notwithstanding moves from major vendors and value-added resellers, addressing the needs of small and medium businesses requires
significant chang...
Published:
2006-05-17
-
Abstract:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented
provider of industry-tailored solutions. (...)
Excerpt related to
customer care training uk:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals,...
Published:
2006-05-25
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Abstract:
Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of
the European and recently the U.S. ERP market. While Navision has done a respectable job establishing its U.S. network, it
will face a fierce challenge from domestic competitors like (...)
Excerpt related to
customer care training uk:
Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of
the European and recentl...
Published:
2000-05-11
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Abstract:
Baan's viability is no longer an issue. Baan's rejuvenated management team has done a praiseworthy job of bringing the company
back to health while concurrently unveiling a new product release that can compete with the other products in the market.
Challenges however remain. (...)
Excerpt related to
customer care training uk:
Baan's viability is no longer an issue. Baan's rejuvenated management team has done a praiseworthy job of bringing
the company back to health whil...
Published:
2002-02-22
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Abstract:
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently
still has the largest geographic coverage in the lower-end of the mid-market. (...)
Excerpt related to
customer care training uk:
... SME) in North America, announced that its parent company, the UK-based The ...
ACCPAC is one of the leading accounting, customer relationship management (CRM), and ...
Published:
2004-06-02
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Abstract:
This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets.
It will have to allow trading partners not only order status tracking but also the enterprise plans and conditions down to
plant level for more efficient two-way interaction an (...)
Excerpt related to
customer care training uk:
This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets.
It will have to a...
Published:
2001-04-25
-
Abstract:
Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of
the European and recently the U.S. ERP market. While Navision has done a respectable job establishing its U.S. network, it
will face a fierce challenge from domestic competitors like (...)
Excerpt related to
customer care training uk:
Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of
the European and recentl...
Published:
2000-05-11
-
Abstract:
Given Sage's revenue level is quite higher than those of Geac, MBS, SSA Global, and Lawson Software, making it an ultimate
juggernaut within the SME market per se, the time has long come for its mind share to become commensurate with its size. (...)
Excerpt related to
customer care training uk:
... announced that its parent company, the UK-based The ... for life"
and "to lose' customer to ourselves ... and maintenance, upgrades, payroll services,
training, etc.). ...
Published:
2004-06-05
-
Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
customer care training uk:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
-
Abstract:
Invensys has created a new group within its Production Management Division called Invensys Production Solutions. The group
includes the PRISM and Protean process ERP products plus the resources of Invensys Validation Services group. While the unit
should have much strength, it also has certain liabilit (...)
Excerpt related to
customer care training uk:
Invensys has created a new group within its Production Management Division called Invensys Production Solutions. The group
includes the PRISM and...
Published:
2003-05-13
-
Abstract:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force throughout 1999. The market size for 1999, with the 4th quarter yet to be reported, is estimated at $18.5B-$19.5B
(12%-16% growth over 1998), with sales expected t (...)
Excerpt related to
customer care training uk:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force thro...
Published:
1999-01-01
-
Abstract:
The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior
product into and overriding a unified enterprise solution, or to remain as a conglomerate of stand-alone solutions with strong
brand names. (...)
Excerpt related to
customer care training uk:
... human resources (HR)/payroll and fixed asset solutions for small and mid-sized companies in North America,
announced that its parent company, UK-based The Sage ...
Published:
2004-06-11
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Abstract:
To continue to be healthy, an enterprise software vendor either needs a defendable niche or a large market share. For the
latter, acquisitions are often required to grow and prosper. With revenue streams shifting from new accounts to up- and cross-sales
to existing customers, software support and servic (...)
Excerpt related to
customer care training uk:
To continue to be healthy, an enterprise software vendor either needs a defendable niche or a large market share. For the
latter, acquisitions are...
Published:
2003-06-19