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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
customer guidance:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Given the "once bitten, twice shy" adage, one should imagine Epicor has carefully thought out the rationale for the recent
acquisitions of ROI Systems and TDC Solutions, so that they are not a knee-jerk, 'me too' impulse owing to the ongoing consolidation
craze in the market. (...)
Excerpt related to
customer guidance:
Given the "once bitten, twice shy" adage, one should imagine Epicor has carefully thought out the rationale for
the recent acquisitions of ROI Sys...
Published:
2003-08-22
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Abstract:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
Excerpt related to
customer guidance:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcas...
Published:
2007-09-19
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer guidance:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships. (...)
Excerpt related to
customer guidance:
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps...
Published:
2009-09-16
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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
customer guidance:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
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Abstract:
Rather than sticking to such outdated and speculative pricing practices as "cost plus" or "meet competition," Zilliant suggests
companies leverage data to determine how market price response varies, and use this holistic measure of price sensitivity
to optimize pricing. (...)
Excerpt related to
customer guidance:
Rather than sticking to such outdated and speculative pricing practices as "cost plus" or "meet competition,"
Zilliant suggests companies leverage...
Published:
2007-06-08
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Abstract:
For businesses to respond quickly to customer demand, timely metrics need to be supported. Monthly metrics can provide guidance
on modifying the planning process and tactical plan, but there’s more to it than that. By monitoring daily fluctuations, early
warning signs can be detected to indicate possib (...)
Excerpt related to
customer guidance:
For businesses to respond quickly to customer demand, timely metrics need to be supported. Monthly metrics
can provide guidance on modifying the p... ...
Published:
2010-03-11
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
customer guidance:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Published:
2004-07-23
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Abstract:
Previously price management was an overlooked area by vendors because they lacked the native capabilities to meet this need.
However, through partnerships and acquisitions, they are creating viable products, which are enabling enterprises to see greater
return. (...)
Excerpt related to
customer guidance:
Previously price management was an overlooked area by vendors because they lacked the native capabilities to meet this need.
However, through part...
Published:
2006-05-03
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Abstract:
At Nagoya Guidance and Propulsion Systems (NGPS), more than half of production time goes into to products such as aircraft
guidance systems. In 2003, NGPS installed Asprova’s advanced planning and scheduling system for greater efficiency from the
planning it had been doing manually until that time. In (...)
Excerpt related to
customer guidance:
... Source: Asprova. Document Type: Case Study Description: At Nagoya Guidance and Propulsion
Systems (NGPS), more than half of production time goes into to ...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer guidance:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design,
production, sales, and management information syste (...)
Excerpt related to
customer guidance:
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several
perspectives. For i...
Published:
2004-02-11
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Abstract:
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider. Download the most recent Reports for the VAI Implementation
of an E-commerce Solution for Hearing Aid Provider. For hearing aid manufacturers, it’s vital to be able to design a quality
product and deliver it quickly. When Widex dec (...)
Excerpt related to
customer guidance:
... In addition, professional guidance is integral to developing a comprehensive, integrated
... to enhance its e-commerce capabilities to improve customer service and ...
Published:
2010-03-11
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Abstract:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and
translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each
step of the pricing process. (...)
Excerpt related to
customer guidance:
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response
and translate this into mo...
Published:
2007-06-11
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Abstract:
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core
functions. This has created challenges in aligning the strategies and activities of all these functions dispersed across the
supply chain, each in separate legal entities. The ne (...)
Excerpt related to
customer guidance:
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core
functions. This has...
Published:
2005-05-20
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Abstract:
Data-driven, science-based price management is an emerging market. Therefore, vendors should be made to prove whether and
how they can enable a company to achieve and measure margin lift, or return on investment, of their price management applications. (...)
Excerpt related to
customer guidance:
Data-driven, science-based price management is an emerging market. Therefore, vendors should be made to prove whether and
how they can enable a co...
Published:
2007-05-28
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Excerpt related to
customer guidance:
... In response, Meridian has been providing regular downloads via webinars to its customer
base on the latest reporting guidance detailed in the ARRA legislation ...
Published:
2010-02-18
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Abstract:
By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements,
as well as undertake palatable acquisitions such as Comshare, Geac might well overcome a lingering general feeling that it
missed its opportunity to be a top-notch applications ve (...)
Excerpt related to
customer guidance:
By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements,
as well as undertake...
Published:
2003-08-12
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Abstract:
Can an ERP system help in green supply chain management? Find out in this comprehensive report. Manufacturers are facing pressure
from regulators and customers to document their impact on the environment, including not only the simple carbon footprint,
but other gas emissions, discharges to waterways, lan (...)
Excerpt related to
customer guidance:
Can an ERP system help in green supply chain management? Find out in this comprehensive report. Manufacturers are facing pressure
from regulators a...
Published:
2010-04-19