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Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.
: and Microsoft s Excellence in Innovation Award. He can be reached at ScottHamiltonPhD@aol.com.
Improving Profitability and Processes in Returns Management
Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).
: Improving Profitability and Processes in Returns Management Improving Profitability and Processes in Returns Management Source: Click Commerce Document Type: Case Study Description: Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation
10/28/2005 4:09:00 PM
Optimizing Returns from ERP Implementation
Enterprise resource planning (ERP) systems can help manufacturers solve business problems and increase return on investment (ROI), but their implementation should not be taken lightly. In this interview, experts from SAP, Infor, and Microsoft discuss factors affecting ROI from an ERP system. The panel offer viewpoints on the feasibility of measuring ROI, importance of ownership of ERP implementation, anticipated and real benefits, and benchmarks and drivers affecting quick time to value of an ERP solution.
: Jonathan talks about customer-facing innovations in sales and customer service. Read TEC Vendor Challenge Panel Discussion Preview: Jonathan Gross on Future Trends in Distribution TEC Vendor Challenge Panel Discussion Preview: Bob Eastman on Future Trends in Distribution 9/17/2013 4:15:00 PM TEC s senior SCM analyst, Bob Eastman, is participating in a panel discussion on future trends in distribution at the TEC Vendor Challenge event, September 18-19, 2013 in Montreal, Canada. In this sneak preview, Bob
1/11/2011 4:02:00 PM
Appreciative Inquiry Provides Bigger Returns in Process Transformation
This document tells the story of a recent appreciative inquiry with a large Australian Shire Council that engages the team in transforming a key permit management process, dramatically improving service levels and increasing employee and customer engagement.
: Appreciative Inquiry Provides Bigger Returns in Process Transformation Appreciative Inquiry Provides Bigger Returns in Process Transformation Source: iOctane Pty Ltd Document Type: White Paper Description: This document tells the story of a recent appreciative inquiry with a large Australian Shire Council that engages the team in transforming a key permit management process, dramatically improving service levels and increasing employee and customer engagement. Appreciative Inquiry Provides Bigger Returns
9/7/2010 11:23:00 PM
ROI In Your Warehouse! (REAL or IMAGINED)
How can someone legitimately evaluate new software, improvements to a process, or
: ROI In Your Warehouse! (REAL or IMAGINED) ROI In Your Warehouse! (REAL or IMAGINED) Rene Jones - July 19, 2003 Read Comments Introduction I learned some time ago that, People do what you inspect and not what you expect . I also learned that the cost of an item is much more important than the price of an item. And I learned that most companies want a return on their investment. ROI in your warehouse! Ask yourself this question, do you agree that ROI is an overused acronym. The reason it is used so
Product Value Assessment and Monitoring: Delivering a Substantial Margin Advantage
Research shows that companies implementing product portfolio management (PPM) solutions achieve greater success in profitability because of their ability to monitor product value throughout the product selection and development processes. With the ability to evaluate this information through PPM capabilities, companies can take corrective action to maximize product value during new development—or kill projects that won’t deliver sufficient returns.
5/23/2007 10:29:00 AM
Manufacturing Environments and Integration with Other Functions
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton.
: Manufacturing Environments and Integration with Other Functions Manufacturing Environments and Integration with Other Functions Dr. Scott Hamilton - July 6, 2005 Read Comments Design Factors Shaping System Usage in Manufacturing Environments In addition to the factors mentioned in Part One for distribution environments, the major factors shaping system usage in manufacturing environments include the definition of product structure, variations in production strategy, and lean manufacturing practices.
Key SCM Features to Look For (And Major Players to Look Out For) » The TEC Blog
* Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 1 + 9 ? Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Business Intelligence CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com
: consona, CPFR, demand planning, forecasting, Inventory management, itl, Logility, Order Processing, procurement, redprairie, Returns, soa, Supply chain Collaboration, supply chain management, VMI, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
FSM RFP Template
: Field Service Management (FSM) RFP Template covers industry-standard functional criteria of FSM that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your FSM software project. Includes: Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality
Is There a Smarter Way to Handle Excess Active and Obsolete Inventory?
Imagine the convenience of a 24x7 intranet marketplace where companies could sell off their inventory to the highest bidder. FreeFlow is one such business service provider, helping companies find buyers to sell their products to and increase inventory asset recovery.
: channel by establishing a private auction platform to post the inventory. Members of the sales team—or selected channel partners and retailers—could then bid competitively on the inventory. Minimum price thresholds would be set and bidding activity would take prices upward from there. These opportunities would afford sales representatives and retailers alike the opportunity to generate upside sales revenue by buying in inventory at a discounted price (with the price still being above contractual price
A Drop-ship Enablement Pioneer Leads the Way
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any retailer to electronically integrate with its suppliers, regardless of the idiosyncratic systems and capabilities that might exist among them.
: inventory. The vendor is privately held, albeit with limited outside funding, and has operated profitably for the last few years. CommerceHub s hosted platform provides one single, universal hub- or bus-like connection between a retailer s business and all its distributors, suppliers, and manufacturers. Part One of the series A Drop-ship Enablement Pioneer Leads the Way By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any retailer to
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